Cancellation & Refund Policy

Open Water Rx operates a subscription-based telehealth model for GLP-1 weight loss programs, NAD+ longevity therapies, and men's sexual health services. When you enroll in any Open Water Rx program, you enter a recurring subscription agreement that provides ongoing access to independent licensed medical provider review, medication fulfillment when prescribed, and patient support services. This cancellation and refund policy governs how you may terminate your subscription and under what circumstances you may be eligible for a refund of subscription fees.

Cancellation is simple and flexible. You can cancel future renewals through your patient portal at any time — no advance notice and no cancellation fee. Cancellation stops future recurring charges, and you retain access to async provider messaging through the end of your current billing period.

Refund eligibility is limited once your order has been processed. Nothing is charged unless your medication is approved. If a licensed provider determines treatment is not appropriate, you are not charged. If payment was already collected and you are later determined to be ineligible, you receive a full refund. Orders already processed by the pharmacy are nonrefundable, except as required by law or expressly approved. If your provider later determines you are medically disqualified from continuing the program, you will receive a full refund of unused subscription charges.

Damaged, incorrect, or temperature-affected medications are evaluated before any remedy or refund. We ask that you inspect your medication shipment immediately upon receipt. If your medication appears damaged, compromised, incorrect, or was exposed to temperature conditions outside the recommended range, contact our customer service team promptly at members@openwaterrx.com and await provider and pharmacy evaluation. The pharmacy partner may replace damaged, incorrect, or temperature-affected items following that evaluation and receipt of photographic evidence or return of the product. Monetary refunds for these products are not automatic and are issued only where the pharmacy partner approves or where required by applicable law.

Understanding your billing cycle. Open Water Rx subscriptions are billed on a recurring monthly basis aligned with your program start date. Your billing date is established when you complete enrollment and your first payment is processed. Subsequent charges occur automatically on the same calendar date each month. You will receive an email receipt for each billing transaction. If your billing date falls on a date that does not exist in a given month (such as the 31st), your charge will process on the last day of that month.

What happens after you cancel. When you cancel your Open Water Rx subscription, you retain access to any async provider messaging for the remainder of your current billing period. After your current billing period ends, your subscription terminates and no further charges occur. You may re-enroll at any time by completing a new intake, subject to provider availability and a new clinical review.

Medical disqualification refunds. If your licensed medical provider determines that you are no longer clinically appropriate for your current program due to a change in health status, new contraindication, or adverse reaction, you are eligible for a full refund of any unused subscription charges. Medical disqualification must be documented by the provider and confirmed by our medical oversight team. Refunds for medical disqualification are processed within 5 to 7 business days to the original payment method.