Legal
Terms & Conditions
Last Updated: May 2026
IF YOU BELIEVE YOU ARE HAVING A MEDICAL EMERGENCY, CALL 9-1-1 OR YOUR LOCAL PROVIDER IMMEDIATELY. TELEHEALTH SERVICES ARE FOR NON-EMERGENCY CONDITIONS ONLY.
Emergency Notice
IF YOU BELIEVE YOU ARE HAVING A MEDICAL EMERGENCY, CALL 9-1-1 OR YOUR LOCAL PROVIDER IMMEDIATELY. TELEHEALTH SERVICES ARE FOR NON-EMERGENCY CONDITIONS ONLY.
Introduction
OpenWaterRx ("Company," "we," "us," or "our") owns and operates this website and related services (the "Site" and "Services"). By accessing or using the Site or Services, you agree to be bound by these Terms of Use.
If you do not agree, do not use the Site.
Nature of Services
OpenWaterRx does not provide medical care.
We provide administrative and technology services that connect you with independent licensed medical providers ("Providers") affiliated with third-party medical groups.
- Providers are independent professionals
- Providers are solely responsible for your care
- Use of this Site does not guarantee treatment or prescriptions
No Provider-Patient Relationship
Using this Site alone does not establish a provider-patient relationship.
A relationship is only formed if:
- A licensed Provider accepts your case
- You complete required intake and consent
Providers may determine telehealth is not appropriate and require in-person care.
Independent Medical Judgment
All clinical decisions are made by Providers using independent medical judgment.
OpenWaterRx:
- Does not control treatment decisions
- Does not guarantee prescriptions
- Is not responsible for medical outcomes
Pharmacy Services
OpenWaterRx is not a pharmacy.
If prescribed, medications are fulfilled by licensed third-party pharmacies, which operate independently.
You may enter into a separate relationship with the pharmacy.
Pharmacy Partners
Fulfilled through Surfbound Health's licensed pharmacy network. Pharmacy selection may vary by state, medication, and availability.
Emerald
Striker
Foothills
EPIQ Scripts
State Availability
Available nationwide in all 50 states, subject to clinical review.
Some states impose additional restrictions or disclosure requirements, and treatment may require additional steps, such as synchronous provider review or provider credential disclosures. Availability is subject to change.
Compounded Medications
Some prescribed medications may be compounded.
- Compounded medications are not approved finished drug products
- They are prepared by licensed pharmacies
- Risks and alternatives are discussed with your Provider
Eligibility
You must:
- Be at least 18 years old
- Provide accurate and complete information
- Be legally able to consent to care
Payments & Subscriptions
You agree to pay all fees presented at checkout.
- Payment is collected only after a licensed Provider approves your order
- If a Provider determines treatment is not appropriate, you are not charged
- If payment was already collected and a Provider later determines you are ineligible, you receive a full refund
- Pricing may change at any time
- Some services may be subscription-based
- Subscriptions auto-renew unless canceled
OpenWaterRx may collect payments on behalf of Providers and pharmacies.
Cancellation & Refund Policy
- You may cancel future renewals at any time through your patient portal
- No advance notice or cancellation fee is required
- Cancellation stops future renewals; access continues through the current billing period
- Orders already processed by the pharmacy are nonrefundable, except as required by law or expressly approved
- Nothing is charged unless a licensed Provider approves your order; if treatment is not approved, you are not charged
Full details, including how damaged, incorrect, or temperature-affected medications are handled: Cancellation & Refund Policy.
Electronic Communications
You consent to receive communications electronically, including:
- Emails
- SMS/text messages
- Platform notifications
Privacy & Health Information
We collect and share information to facilitate care, including:
- Medical history
- Personal information
- Prescription data
Information may be shared with:
- Providers
- Medical groups
- Pharmacies
- Labs
Use of your data is governed by our Privacy Policy.
Prohibited Use
You may not:
- Use the Site unlawfully
- Provide false information
- Attempt to access systems improperly
- Interfere with Site functionality
Disclaimers
Services are provided "as is" without warranties of any kind.
We do not guarantee:
- Availability
- Accuracy
- Medical outcomes
Limitation of Liability
To the fullest extent permitted by law:
OpenWaterRx is not liable for:
- Indirect or consequential damages
- Medical outcomes
- Provider decisions
Liability is limited to the amount paid for Services.
Governing Law
These Terms are governed by the laws of the State of Florida.
Termination
We may suspend or terminate access at any time for violations of these Terms.
Changes to Terms
We may update these Terms at any time. Continued use constitutes acceptance.
Contact
For questions, contact: members@openwaterrx.com